FAQs

🏒 General Information

Q: Where is Excellent Ice located?
A: We’re located at 15000 54A Avenue, Surrey, BC V3S 5X7, just off Highway 10.

Q: How can I contact you?
A: You can reach our front desk at 604-576-0009 or email us at info@excellentice.com

Q: What are your hours of operation?
A: Hours vary depending on programs, rentals, and leagues. Please check your program schedule or call ahead to confirm rink availability.

Q: Do you operate year-round?
A: Yes! Excellent Ice operates 12 months a year, with hockey, skating, and training programs running in all seasons.

⛸ Skating Programs

Q: Do you offer learn-to-skate programs?
A: Absolutely! Our Learn to Skate programs are designed for all ages and skill levels — from first-time skaters to those looking to refine their technique.

Q: Do you provide skate rentals?
A: No, this is skates are not available at the location.

Q: What should I wear for skating lessons?
A: Warm, flexible clothing, gloves, and a CSA approved helmet with a full face mask/shield (mandatory for children). Please avoid scarves or loose accessories for safety.

Q: Can adults take hockey lessons too?
A: 100%! We have adult hockey instruction classes available.

🥅 Hockey Programs

Q: What hockey programs do you offer?
A: Excellent Ice hosts a variety of hockey programs including:

• Youth & Adult 3-on-3 Leagues

• Youth learn to skate & hockey sessions

• RANGERS Hockey instructional

• Seasonal camps

Q: How do I register for a program or camp?
A: Registration is available directly through our website or by calling the front desk. Our team will help match you with the right skill level and schedule.

Q: Are goalies included in programs?
A: Yes! Goalies can join our regular programs however we do not currently offer a specific program for this position.

Q: Do you run summer hockey camps?
A: Yes, we host summer and seasonal camps for players of all ages — focusing on skating, shooting, and in-game performance.

🧊 Ice Rentals & Events

Q: Can I rent ice time at Excellent Ice?
A: Yes! We offer private ice rentals for teams, corporate events, parties, and small group practices. Availability varies — please contact us for current rates and booking details.

Q: How much does it cost to rent the ice?
A: Rates depend on the day, time, and duration. See the Ice Reservations page for more details.
Contact our bookings team at info@excellentice.com for a personalized quote.

Q: Can I book a birthday party at the rink?
A: Definitely! Our birthday party packages include ice time and access to on-site dining options. Contact us to plan your celebration.

📅 Registration, Payments & Policies

Q: How do I register for programs?
A: You can register online or by phone. Our staff can help you find the right class, league, or camp for your age and skill level.

Q: What payment methods do you accept?
A: We accept major credit cards (American Express is not accepted), debit, and cash payments.

Q: What’s your refund or cancellation policy?
A: We understand that plans can change, as a result refunds will be available if needed with an 8% processing fee deducted. Please contact the front desk or refer to your receipt for details.

Q: What happens if a session is canceled?
A: If Excellent Ice cancels a session, we’ll provide a makeup date or credit toward a future program.

🧒 Safety & Accessibility

Q: Are helmets required?
A: Helmets are mandatory for all children and highly recommended for adults.

Q: Is the facility accessible?
A: Yes, our facility is wheelchair accessible, with accessible washrooms and entryways.

Q: Do you have first aid or medical support on-site?
A: Our staff are trained in first aid, and first aid kits are available at the front desk.